Contact
If you require our services urgently, please use our 24/7 telephone number.
hello@coastmedic.org.uk
You can email us any enquiries.
(01326) 755120
Phone
Our telephone lines are open 24 hours a day, 7 days a week.
Coast Medic, TIC, Penryn Campus, Penryn, Cornwall, TR10 9TA.
Head Office
Please request an appointment prior to arrival at our head office & training centre.
FAQs
Below are some common frequently asked questions and guidance.
If you require any further advice, please do not hesitate to contact us.
Compliments & Feedback
We always welcome compliments and feedback about the care and professionalism of our crews.
If you’d like to share your experience or thank a member of our team, please email us at feedback@coastmedic.org.uk.
Your kind words are greatly appreciated and help us recognise and celebrate the dedication of our staff.
Complaints
If you wish to make a complaint about any aspect of our service, please email us at complaints@coastmedic.org.uk.
As a CQC-registered organisation, Coast Medic takes all complaints seriously and handles them in line with our formal complaints policy. We aim to respond promptly, treat all concerns with fairness and transparency, and use feedback to continually improve the quality and safety of our care.
Safeguarding
If you have any safeguarding concerns about Coast Medic or anyone working with us, please don’t hesitate to report them.
You can raise your concerns by emailing our Designated Safeguarding Lead at dsl@coastmedic.org.uk.
All concerns will be taken seriously and handled confidentially, in line with our safeguarding policies and procedures.
Data Access Requests
To submit a Subject Access Request (SAR), email your request to: dpo@coastmedic.org.uk.
In your email, clearly state that you are making a Subject Access Request under the UK GDPR. Include your full name, contact details, and any relevant information that will help identify the data you are requesting (such as dates or services used).
Coast Medic is required to respond within one month of receiving your request. In some cases, this period may be extended by up to two additional months if the request is complex or involves numerous records — but you will be informed if that happens.
Charity Details
Coast Medic is a Registered Charity in England & Wales (1155697) and a not-for-profit company limited by guarantee (08121672)
Coast Medic Ambulance Ltd
Coast Medic Ambulance Ltd is a subsidiary trading company (14293838) of Coast Medic.
CQC Provider Details
CQC Registered Provider:
1-16473682204.
ICO Registration
ZB629116.
Recruitment
Online Shop Returns
Our returns policy for the Coast Medic online shop allows you to return unused items in their original packaging within 14 days of delivery for a full refund or exchange.
To start a return, please contact us at the email address provided on your order confirmation. Items that are used, damaged, or not in a resaleable condition may not be eligible for a refund. This policy does not affect your statutory rights.
