Event Medical Cover Terms | Coast Medic

What these terms & conditions cover

This page sets out the terms and conditions on which we provide event medical services.

The scope of services to be delivered and the fees payable by you are detailed within the quotation document (the “Quote”). These Terms and Conditions, together with the accepted Quote, shall constitute the entire agreement between the parties (the “Contract”).

No Contract shall come into force unless and until:

(a) you have confirmed acceptance of the Quote; and

(b) we have issued written confirmation that event medical cover has been secured.

Until such written confirmation is provided by us, no binding agreement shall exist and we shall have no obligation to deliver services.

Definitions and Interpretation

In these terms and conditions ‘you’, ‘your’ means the organisation you represent, ‘us’, ‘we’, ‘our’ means Coast Medic Ambulance Ltd, a company registered in England and Wales with Companies House (14293838). Our registered office is at Tremough Innovation Centre, Penryn Campus, Penryn, Cornwall, TR10 9TA.

In these terms and conditions, the following phrases have the following meanings:

“Additional Charges” means any amounts set out in the Invoice (in addition to the Agreed Price) payable by you in exchange for any services or equipment we provide which are not within the scope set out in the Quote for your Event.

“Agreed Price” means the price set out in the Quote.

“Designated Treatment Area” means an area designated by you for our treatment of patients and which is easily accessible by us, covered, dry, heated, ventilated, well-lit, clean, convenient for us and patients, secure and adequately sign-posted.

“Event” means the event at which we will provide you with Medical Cover;

“Event Medical Plan” means a document aimed at providing a safe, effective and resilient service on site whilst helping to minimise the impact of the event on local NHS resources.

“Events Office” means our events office that will manage your booking.

“Event Site” means the buildings and premises at which the Event takes place, at the address set out in the Quote.

“Medical Cover” means the provision provided by our Personnel or medical treatment at your Event;

“Invoice” means the invoice we will issue to you once you have returned the completed Quote Form;

“Interest” means an annual rate of 4% above the base lending rate from time to time of Barclays Bank PLC, accruing on a daily basis and compounding quarterly until payment is made;

“Major Incident” means as defined in the Joint Emergency Services Interoperability Protocols (JESIP);

“Medical Debrief” means the report we will provide you with upon request, containing a breakdown of activity and statistics from your Event;

“Quote” means the form we will send you setting out the information we require from you in order to process your booking and provide Medical Cover at your Event;

“Personnel” means any of (i) our volunteers and staff; and (ii) any third- party contractors we engage who will provide Medical Cover at your Event;

“Risk Assessment” means a written copy of any identified hazards and risks that have the potential to cause harm, and the identified controls in place to eliminate the hazard or reduce the risk;

“Coast Medic Lead” means the Personnel we appoint to manage Medical Cover at your Event as your main point of contact. The name and contact details for which will be provided to you upon request (and updated should we reappoint our Personnel into this role at any time, at our sole discretion);

When we use the words “in writing” or “written”, this includes emails.

If we cannot accept your booking

We reserve the right, at our sole discretion, to decline any booking request for Event Medical Services.

Where we are unable to accept your booking, we will notify you in writing and no charges will be payable in respect of the proposed Medical Cover.

Circumstances in which we may decline a booking include, but are not limited to:

(a) where our personnel, vehicles, or other operational resources are already committed and we are unable to safely fulfil the requested services on the specified date(s);

(b) where, in our professional clinical judgment, the level of Medical Cover requested is insufficient for the nature, size, or risk profile of the Event; or

(c) where insufficient, incomplete, or inaccurate information has been provided to enable us to undertake an appropriate risk assessment and determine a safe and compliant level of Medical Cover.

In such circumstances, we will provide you with our rationale and, where appropriate, recommend a level of Medical Cover that we consider to be safe, proportionate, and in line with relevant guidance, including but not limited to the Purple Guide and applicable UK health and safety expectations.

No Contract shall be formed, and no services shall be provided, until such time as a mutually agreed and clinically appropriate level of Medical Cover has been confirmed in writing.

Your responsibility to book suitable Cover

You acknowledge and agree that you are solely responsible for:

(a) determining and commissioning an appropriate and safe level of medical provision for your Event; and

(b) undertaking and maintaining a suitable and sufficient risk assessment for all aspects of your Event, in accordance with applicable legislation and recognised guidance.

Any advice, risk assessment, or Event Medical Plan produced by us is provided strictly for the purpose of enabling us to safely deliver our services and to meet our own clinical governance, regulatory, and operational requirements.

Such documents do not constitute, and must not be relied upon as, a comprehensive event risk assessment or as confirmation that the overall medical provision for the Event is adequate.

The ultimate responsibility for ensuring that the level of Medical Cover is sufficient, appropriate, and compliant with relevant guidance (including, but not limited to, the Purple Guide and UK health and safety legislation) remains with you as the Event Organiser.

Amending your booking

Your Right to Request Amendments

If you wish to increase or otherwise amend the agreed level of Medical Cover, you must notify us as soon as reasonably practicable.

Any requested amendment is subject to resource availability and our approval. Where we are able to accommodate your request, we will issue a revised Quote reflecting any changes to the scope of services, personnel, resources, and associated fees (the “Revised Quote”).

No amendment shall take effect unless and until the Revised Quote has been accepted by you and confirmed in writing by us.

Our Right to Require Amendments

We reserve the right, at any time prior to the Event, to review the agreed level of Medical Cover in light of any new, updated, or previously undisclosed information relating to the Event.

Where, in our professional clinical judgement, the agreed level of Medical Cover is no longer appropriate for the nature, size, or risk profile of the Event, we shall notify you in writing as soon as reasonably practicable.

In such circumstances, we may require that the level of Medical Cover is revised as a condition of continuing to provide services. This may include adjustments to personnel, vehicles, equipment, or clinical capability.

If a mutually acceptable revision to the Medical Cover (and any associated fees) cannot be agreed, we reserve the right to withdraw from the booking without liability.

Agreement between parties

Prior to the Event

We shall:

(a) ensure that all personnel supplied (“Personnel”) are appropriately trained, competent, and, where applicable, registered and insured to deliver the agreed Medical Cover;

(b) ensure that services falling within the scope of regulated activities are delivered in accordance with applicable regulatory requirements, including those of the Care Quality Commission (where relevant); and

(c) provide, upon reasonable request, confirmation of our insurance arrangements relevant to the delivery of the Medical Cover.

You shall:

(a) provide all information reasonably requested by us to enable appropriate planning and delivery of the Medical Cover, no later than 10 working days prior to the Event;

(b) where applicable, provide all relevant site plans, maps, and operational documentation at least 10 working days prior to the Event;

(c) ensure that effective communication systems are in place to enable contact between our Personnel and your Event team at all times. Where communication equipment is to be supplied by you, it must be fully operational, tested, and available for collection upon our arrival on site. Where we have agreed to supply communication equipment, this shall be arranged in advance;

(d) ensure that our Event Lead is able to communicate directly and effectively with key Event personnel at all times throughout the Event;

(e) invite us to attend any meetings, briefings, or site visits which are relevant to the safe and effective planning and delivery of the Medical Cover;

(f) maintain appropriate insurance cover for the Event, including (where appropriate) event cancellation insurance;

(g) obtain and maintain all licences, permits, and authorisations required to lawfully operate the Event, and comply with all associated conditions;

(h) notify us in advance if any third-party providers are engaged to deliver medical, first aid, or safety services. You shall be responsible for defining roles, responsibilities, and lines of communication between all providers;

(i) ensure that all Event staff, contractors, and volunteers are aware of the location of medical facilities and the procedure for requesting assistance from our Personnel;

(j) provide us with safe and reasonable access to the Event Site in advance of the Event to allow for set-up. You must notify us of any access restrictions or logistical constraints in advance. Where additional resources or labour are required due to access limitations, we reserve the right to apply Additional Charges;

(k) ensure that a suitable and sufficient Event Risk Assessment and Risk Management Plan has been completed and provide copies to us no later than 10 working days prior to the Event; and

(l) provide a suitable Designated Treatment Area, including:

(i) a location that is safe, private, accessible, and appropriate for the nature of the Event;

(ii) clearly identified access and egress routes; and

(iii) a site plan showing its location, provided at least 10 working days prior to the Event.

Where:

no suitable Designated Treatment Area is provided;
the provided facility is, in our reasonable opinion, unsafe, unsuitable, or inaccessible; or
additional treatment facilities are required due to the scale or risk profile of the Event, we reserve the right to provide appropriate facilities and recover all associated costs as Additional Charges.

During the Event

We shall:

(a) appoint a designated Event Lead who will act as the primary point of contact for the delivery of Medical Cover (the “Event Lead”);

(b) deploy the agreed number and category of Personnel as set out in the Contract, subject to any agreed amendments;

(c) use reasonable endeavours to ensure that our Personnel comply with site-specific health and safety rules and procedures that have been clearly communicated to us in advance of the Event;

(d) deliver Medical Cover with reasonable care and skill, in accordance with accepted standards of good clinical practice and, where applicable, in compliance with Care Quality Commission regulatory requirements;

(e) ensure that the Event Lead retains operational control over the deployment, tasking, and clinical activities of our Personnel at all times;

(f) ensure that the Event Lead is responsible for the health, safety, and welfare of our Personnel in accordance with applicable legislation; and

(g) cooperate with event organisers, emergency services, and relevant stakeholders in the interests of safe and effective event delivery, provided that such cooperation does not compromise our clinical independence or operational control.

You shall:

(a) ensure that we have unrestricted access and egress to and from all treatment areas and the Event Site at all times;

(b) where vehicles form part of the Medical Cover, ensure that suitable parking, access routes, and emergency egress routes are maintained at all times;

(c) maintain the Event Site in a condition that does not present unnecessary hazards or obstructions that may impede the delivery of Medical Cover;

(d) ensure that clear and adequate signage is in place to direct attendees to medical facilities;

(e) liaise with our Event Lead to confirm readiness prior to the Event opening and throughout the Event as required; and

(f) comply with any reasonable request made by our Event Lead in the interests of safety, including requests to temporarily pause or stop the Event to enable the safe management of a medical incident.

After the Event

We shall:

(a) remove our equipment, vehicles, and resources from the Event site within a reasonable timeframe, unless otherwise agreed in writing; and

(b) provide, upon reasonable request, a post-event medical summary or debrief outlining activity, subject to data protection and patient confidentiality requirements.

You shall:

(a) provide feedback regarding the Medical Cover where reasonably requested by us, in a format specified by us.

Circumstances affecting delivery of medical cover

Reliance on Event Information and Suitability of Cover

The level of Medical Cover set out in the Contract is determined based on the information provided by you.

If, in our reasonable opinion, the Event differs materially in size, nature, attendance, or risk profile from that previously disclosed, we reserve the right to take such action as is necessary to ensure safe delivery of services.

This may include, at our sole discretion:

(a) suspending or withdrawing Medical Cover with immediate effect, in which case the full Agreed Price shall remain payable; or

(b) increasing the level of Medical Cover to a level we consider safe and appropriate, with the Agreed Price amended accordingly to reflect the additional resources deployed.

Temporary or Permanent Withdrawal from the Event

We reserve the right for our Personnel to leave the Event, either temporarily or permanently, where operational or clinical necessity requires.

This may include (but is not limited to):

(a) where it is necessary to transport or accompany a patient to hospital or obtain further medical care; or

(b) where our resources are requested or required to respond to a serious or life-threatening incident in the vicinity of the Event.

In such circumstances, we shall not be liable for any reduction in Medical Cover at the Event or for any resulting interruption, suspension, or cancellation of the Event.

Major Incidents and National Demand

In the event of a declared Major Incident or where national or regional emergency demands require the redeployment of resources, we reserve the right to withdraw or cancel our attendance at the Event at any time, either prior to or during the Event.

Where reasonably practicable, we will provide notice of such withdrawal.

In the event of cancellation under this clause:

(a) we shall not charge you for any services not delivered; and

(b) any payments made in respect of undelivered services shall be refunded.

Availability of Resources

All bookings are subject to the availability of suitably qualified Personnel and operational resources.

In the unlikely event that resource availability is impacted, we shall use reasonable endeavours to secure appropriate cover, including the use of suitably qualified and vetted third-party providers operating within our clinical governance and quality assurance framework.

Where, despite these efforts, sufficient resources remain unavailable, we reserve the right to:

(a) provide a reduced level of Medical Cover; or

(b) cancel the booking.

Where possible, we will provide not less than 48 hours’ written notice of any such reduction or cancellation.

We shall not be liable for any losses, costs, or damages arising from such reduction or cancellation.

Charges, Invoicing & Payment

Deposit and Final Payment

Upon acceptance of the booking, we shall issue an invoice for 50% of the Agreed Price (and any applicable Additional Charges) (the “Deposit Invoice”).

The Deposit Invoice is payable immediately and, in any event, within five (5) working days of the invoice date.

Unless otherwise agreed in writing, payment must be made by bank transfer to the account specified on the invoice or by credit/debit card via telephone.

The remaining balance of the Agreed Price, together with any Additional Charges incurred, will be invoiced within seven (7) working days following the final date of the Event (the “Final Invoice”). The Final Invoice shall be payable within thirty (30) days of the invoice date.

Late Payment and Non-Payment

If any sum due under the Contract is not paid by the due date:

(a) we reserve the right to charge interest on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, accruing from the due date until payment is made in full;

(b) we reserve the right to suspend or refuse to provide Medical Cover for any Event where payment has not been received in accordance with these terms; and

(c) we reserve the right to withhold services or decline future bookings until all outstanding sums have been settled in full.

Event Overrun

You must notify our Event Lead as soon as reasonably practicable of any anticipated extension to the Event duration.

We are only obliged to provide Medical Cover for the period specified in the Contract. Any extension is subject to availability and our agreement.

Where an overrun occurs:

(a) if we are able to continue providing Medical Cover, this shall be at our discretion and subject to Additional Charges, including extended staffing costs and operational expenses. The revised finish time will be confirmed by the Event Lead and charges will be invoiced accordingly; or

(b) if we are unable to extend cover, we shall cease provision at the agreed finish time without liability.

Personnel and Staffing Costs

All Personnel supplied are engaged on a paid basis.

We reserve the right to deploy additional Personnel or engage suitably qualified third-party contractors where necessary to fulfil the Medical Cover, including in response to operational demands or staff shortages.

For Events exceeding:

(i) five (5) hours in duration; or

(ii) the duration specified in the Contract,

we reserve the right to apply Additional Charges, including (but not limited to):

(a) increased staffing costs, overtime rates, or extended duty payments;

(b) a subsistence charge of £10 per person where suitable food and/or refreshments are not provided by you; and

All Personnel shall be entitled to appropriate rest breaks in accordance with applicable legislation and operational requirements. The timing and duration of such breaks shall be determined by the Event Lead.

Insurance

Our Insurance

We shall maintain, at our own cost, appropriate insurance cover in connection with the delivery of the Medical Cover, including:

(a) Public Liability Insurance with a minimum indemnity limit of £10,000,000 (ten million pounds) in the aggregate; and

(b) Professional Indemnity Insurance with a minimum indemnity limit of £10,000,000 (ten million pounds) in the aggregate.

Evidence of such insurance shall be provided upon reasonable request.

Your Insurance

You shall maintain, at your own cost, appropriate insurance cover in connection with the organisation and operation of the Event, including:

(a) Public Liability Insurance with a minimum indemnity limit of not less than £10,000,000 (ten million pounds) in the aggregate; and

(b) any additional insurance reasonably required for the nature and scale of the Event.

You shall provide evidence of such insurance to us upon reasonable request.

Event Cancellation Insurance

You are strongly advised to obtain appropriate Event Cancellation Insurance to cover potential losses arising from cancellation, postponement, or disruption of the Event for any reason.

We accept no liability for any financial losses incurred by you in the absence of such insurance.

Patient Information & Data Protection

Disclosure for Statutory Reporting

We may, at our discretion, provide limited information to assist you in complying with your statutory reporting obligations, including those under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

Any such disclosure shall be restricted to the minimum necessary information and may include personal data where there is a lawful basis to do so under applicable data protection legislation.

Confidentiality and Personal Data

All patient information obtained or recorded by us in the course of providing Medical Cover is confidential and shall be processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We shall not disclose personal data relating to any patient treated by us unless:

(a) we are satisfied that a lawful basis for disclosure exists (including, where required, the patient’s explicit consent); or

(b) disclosure is required or permitted by law.

Post-Event Reporting

Following the Event, we may provide, upon reasonable request, a summary of the Medical Cover delivered. Such information will be anonymised and/or aggregated to ensure patient confidentiality is maintained at all times.

Third-Party Requests for Information

If you receive any request from a third party for access to patient information, you must not disclose such information and must instead direct the request to our Data Protection Officer.

All such requests should be submitted to: data-protection@coastmedic.org.uk

Intellectual Property and Confidentiality

Ownership of Materials and Intellectual Property

Any materials, documents, plans, reports, or other content provided by either party before, during, or after the Event shall remain the intellectual property of the party providing them.

Nothing in this Contract shall operate to transfer, assign, or otherwise grant any rights, title, or interest in such intellectual property, except as expressly agreed in writing.

Use of Coast Medic Intellectual Property

The provision of Medical Cover does not grant you any right or licence (whether express or implied) to use, reproduce, modify, distribute, or otherwise exploit any of our intellectual property, including but not limited to our name, branding, logos, documentation, or operational materials.

Any use of our intellectual property requires our prior written consent.

Confidential Information

Each party agrees that it may receive confidential information from the other party in connection with the Event and the delivery of Medical Cover. Confidential information includes, but is not limited to, operational details, personnel information, clinical practices, pricing, commercial terms, and any non-public business information.

Each party shall:

(a) keep such confidential information strictly confidential;

(b) not disclose it to any third party without the prior written consent of the other party; and

Permitted Disclosures

The obligations of confidentiality shall not apply to information which:

(a) is or becomes publicly available other than through a breach of this clause;

(b) is required to be disclosed by law, regulation, or court order; or

(c) is disclosed to professional advisers, insurers, or regulatory bodies on a need-to-know basis, provided that appropriate confidentiality obligations are maintained.

Duration of Confidentiality

The obligations set out in this clause shall continue for a period of three (3) years from the date of disclosure of the relevant confidential information.

Complaints, Disputes and Limitations of Liabilities

Complaints Procedure

(a) If you wish to raise a concern or complaint regarding the services provided under this Contract, you should notify the Event Lead at the Event in the first instance, or contact our Events Office as soon as reasonably practicable following the Event.

(b) Where a patient wishes to raise a concern regarding treatment received, details of our complaints procedure are available at www.coastmedic.org.uk, or the patient may contact us directly at:
feedbackandcomplaints@coastmedic.org.uk

All complaints will be managed in accordance with our clinical governance and regulatory requirements.

Witness Statements

All requests for witness statements or incident-related information must be directed to the Event Lead at the time of the Event or to the Events Office thereafter.

We reserve the right to manage and control the release of any such information in accordance with our legal, clinical governance, and data protection obligations.

Dispute Resolution

(a) In the event of any dispute arising out of or in connection with this Contract, including any question regarding its existence, validity, or termination, the parties shall first seek to resolve the matter through good faith discussions.

(b) If the dispute is not resolved within twenty (20) working days, the matter shall be escalated to senior representatives of each party, who shall attempt to resolve the dispute promptly and in good faith.

(c) If the dispute remains unresolved, the parties shall attempt to settle it by mediation in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed, the mediator shall be appointed by CEDR.

To initiate mediation, a party must serve written notice (“ADR Notice”) on the other party and provide a copy to CEDR within five (5) days. The mediation shall commence within thirty (30) days of the ADR Notice.

(d) Nothing in this clause shall prevent either party from commencing or continuing legal proceedings at any time where necessary to protect its legal rights or remedies.

Limitation of Liability

(a) Nothing in this Contract shall limit or exclude liability for:

(i) death or personal injury caused by negligence; or
(ii) fraud or fraudulent misrepresentation;
or any other liability which cannot lawfully be excluded or limited.

(b) Subject to clause 12.4(a), our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with this Contract shall be limited as follows:

(i) liability for loss of or damage to property shall not exceed £50,000 per event;

(ii) liability for all other loss or damage shall not exceed the total amount paid by you under this Contract (including any Additional Charges); and

(iii) we shall not be liable for any:
• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity; or
• any indirect, consequential, or special loss.

(c) We shall not be liable for any delay or failure to perform our obligations where such failure arises from events beyond our reasonable control, including but not limited to fire, flood, severe weather, industrial action, pandemic, governmental action, or national emergency.

(d) We shall not be liable for any losses arising from the cancellation, postponement, or disruption of the Event where such losses could have been mitigated or covered by appropriate event cancellation insurance.

Indemnity

(a) You shall indemnify and keep indemnified us against all losses, claims, damages, liabilities, costs, and expenses (including legal costs on a full indemnity basis) arising out of or in connection with:

(i) any breach by you of this Contract;

(ii) any failure by you to comply with applicable laws, regulations, licences, or permits relating to the Event;

(iii) any act, omission, or negligence of you, your employees, contractors, or agents; and

(iv) any claim made by a third party arising from the organisation or operation of the Event, except to the extent that such claim arises directly from our negligence.

(b) You shall also indemnify us in respect of all reasonable costs incurred in enforcing the terms of this Contract, including the use of debt recovery agents and legal proceedings.

Termination & Cancelation

Term of Contract

This Contract shall remain in force for the period set out in the Contract unless terminated earlier in accordance with this clause.

Termination for Insolvency

Either party may terminate this Contract with immediate effect by written notice if the other party:

(a) becomes insolvent or unable to pay its debts as they fall due;

(b) enters into any arrangement or composition with its creditors;

(d) ceases, or threatens to cease, to carry on business.

Such termination shall be without prejudice to any other rights or remedies available.

Termination for Non-Payment

If you fail to make payment in accordance with Clause 8:

(a) we reserve the right to suspend or refuse to provide Medical Cover until all outstanding sums are paid in full;

(b) we may terminate this Contract immediately upon written notice; and

Termination for Non-Compliance

We reserve the right to terminate this Contract with immediate effect where:

(a) you fail to maintain valid licences, permits, or insurance required to operate the Event;

(b) you fail to comply with your obligations under this Contract in a manner which compromises the safe delivery of Medical Cover; or

(c) continued delivery of services would, in our reasonable opinion, present a risk to patient safety, our Personnel, or the public.

Termination Following Unresolved Dispute

Whilst both parties agree to attempt resolution of disputes in accordance with Clause 12.3, either party may terminate this Contract by written notice where a dispute has not been resolved within twenty (20) working days of it arising.

Cancellation or Reduction by You

If you wish to cancel or reduce the agreed Medical Cover, you must notify us in writing as soon as reasonably practicable.

Cancellation charges shall apply as follows:

(a) 30 days or more prior to the Event: no cancellation fee;

(b) 15–29 days prior to the Event: 50% of the Agreed Price and any Additional Charges payable;

(d) less than 7 days prior to the Event: 100% of the Agreed Price and any Additional Charges payable.

Payment Following Cancellation or Termination

Upon termination or cancellation, we shall issue an invoice for all sums due under this Contract, including any applicable cancellation charges and Additional Charges.

Such sums shall be payable in full in accordance with Clause 8, whether or not Medical Cover has been provided.

General Terms

Authority

If you enter into this Contract on behalf of any other person, organisation, or entity, you warrant and represent that you have full authority to do so and to bind that person or entity to the terms of this Contract.

VAT and Charges

All amounts payable under this Contract are exclusive of Value Added Tax (VAT), unless expressly stated otherwise. VAT shall be payable by you at the prevailing rate in addition to all sums due.

Assignment and Subcontracting by Us

We reserve the right to assign, transfer, subcontract, or novate all or any of our rights and obligations under this Contract to any suitably qualified third party operating within our approved partner and clinical governance framework.

We shall notify you where reasonably practicable if such arrangements are made.

Assignment by You

You may not assign, transfer, subcontract, or novate any of your rights or obligations under this Contract without our prior written consent.

Third Party Rights

A person who is not a party to this Contract shall have no right to enforce any of its terms pursuant to the Contracts (Rights of Third Parties) Act 1999.

Severance

If any provision of this Contract is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed severed to the extent necessary. The remaining provisions shall continue in full force and effect.

Waiver

No failure or delay by either party in exercising any right or remedy under this Contract shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

Entire Agreement

This Contract, together with the Quote and our written confirmation of cover, constitutes the entire agreement between the parties.

You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in this Contract, and you waive any right to claim for misrepresentation (whether innocent or negligent) based on any such statement.

Governing Law and Jurisdiction

This Contract shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract.

Amendments to Terms

We reserve the right to amend or update these Terms and Conditions from time to time.

Any updated terms shall apply to future bookings and Contracts but shall not affect any Contract already in force unless agreed in writing.

Terms & Conditions for Event Medical Services

What these terms & conditions cover

Definitions and Interpretation

How to Contact Us

Booking Medical Cover

If we cannot accept your booking

Your responsibility to book suitable Cover

Amending your booking

Your Right to Request Amendments

Our Right to Require Amendments

Agreement between parties

Prior to the Event

We shall:

You shall:

During the Event

We shall:

After the Event

We shall:

You shall:

Circumstances affecting delivery of medical cover

Reliance on Event Information and Suitability of Cover

Temporary or Permanent Withdrawal from the Event

Major Incidents and National Demand

Availability of Resources

Charges, Invoicing & Payment

Deposit and Final Payment

Late Payment and Non-Payment

Event Overrun

Personnel and Staffing Costs

Insurance

Our Insurance

Your Insurance

Event Cancellation Insurance

Patient Information & Data Protection

Disclosure for Statutory Reporting

Confidentiality and Personal Data

Post-Event Reporting

Third-Party Requests for Information

Intellectual Property and Confidentiality

Ownership of Materials and Intellectual Property

Use of Coast Medic Intellectual Property

Confidential Information

Permitted Disclosures

Duration of Confidentiality

Complaints, Disputes and Limitations of Liabilities

Complaints Procedure

Witness Statements

Dispute Resolution

Limitation of Liability

Indemnity

Termination & Cancelation

Term of Contract

Termination for Insolvency

Termination for Non-Payment

Termination for Non-Compliance

Termination Following Unresolved Dispute

Cancellation or Reduction by You

Payment Following Cancellation or Termination

General Terms

Authority

VAT and Charges

Assignment and Subcontracting by Us

Assignment by You

Third Party Rights

Severance

Waiver

Entire Agreement

Governing Law and Jurisdiction

Amendments to Terms